Business Operations Hiring and Outsourcing Overview

Unless you intend to do all the work yourself, you as the business owner will be contracting and outsourcing to independent contractors or hiring employees who will be working for YOU.

 
 
An example of the wrong partner, employee, or independent contractor.

An example of the wrong partner, employee, or independent contractor.

Target the right Personality Characteristics for partners and employees

These individuals will, for all intents and purposes, represent you and your company to the people with whom they come in contact. It is therefore of the utmost importance that you exercise great care when entering into agreements with the people who will be representing you and your company to the public.


The following traits should be kept in mind when interviewing for internal employees or outsourcing candidates:

  • Kind and helpful demeanor
  • Clean and neat in appearance
  • Carries himself or herself with confidence
  • Able to follow instructions
  • Professionalism
  • Friendly and amicable
  • Honest in words and deeds
  • Reliable and dependable
  • Well-mannered, courteous and willing to please
  • Punctual
  • Respectful of others
  • Regards his job as his business
  • Safe driving history (if driving is a part of your business model)

 

Is this a representation of professionalism or reliability? (hint: trick question)

Is this a representation of professionalism or reliability? (hint: trick question)

Of course, there are other character traits that are important for the job, but this short list should give you a good idea of what to look for.

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Background and recommendations

Because your employees or independent contractors will represent YOU and your business, it is important that they conduct themselves in a manner that best reflects your values and that of your company. A professional demeanor, one that communicates proper manners and etiquette are of the utmost importance. Your company should work hard to promote an image of refinement and efficiency, and it is important that this culture permeate throughout your organization. As such, a personal relationship or personal knowledge of your business partners is extremely important. They will be representing YOU, so the following must be explored and dealt with prior to entering into an agreement with them. 

 

Check all Department of Motor Vehicle records for violations if they are driving for you.


Print out a copy of a “Etiquette/Corporate Culture” sheet and require that they read it, and initial it. Make a copy to give to them. Keep the original for your records.
Spend time in physical presence with your partners before doing business.


Outsourcing has its challenges. Due to the usual short-term nature of some independent contractor work, in our experience, verbal contracts can work well assuming that the candidate is personally known to you. However, unless the candidate is personally known by you, we suggest you seriously consider entering into an independent contractors agreement with them (see Forms section).

Whether or not to enter into a verbal or written contract is entirely up to you, and depends on your personal comfort level with the potential partner.

Hiring Resources for Hands-On Contractors that will Physically Represent your Company

Retired military, firefighters, paramedics, law enforcement officers who wish to do something fun and make good money on a part-time basis, make excellent Independent Contractors. Obtain a list of retired public servants in your area by targeting their associations, newsletters, or social websites. Contact them directly or advertise specifically for them on Internet job boards.

When considering outsourcing needs, college students that have shown a history of focus and structure in their studies can make good temporary contractors. Post your help wanted announcements on campus job boards.

Note: It is best to avoid ‘resources’ such as Craigslist, Backpage and Monster when seeking Independent Contractors in the general jobs listings. The exception is when advertising specifically for candidates with previous military experience, law enforcement experience or retired law enforcement officers.


Hiring Resources for Tasks & Short Term Needs - Please visit the Business Operations Lesson


Quality Control

It will be the details that set us apart from the competition.

No truer statement could be made about your new business. Keep this statement always in mind when developing the policies and procedures you will implement for your business.  Unlike other business where cutting corners and saving money is the daily mantra, your business will be the perfect forum for you to provide the superior service or products that will outshine the competition. Quality and attention to the details will set you apart from others, and your customers will not only thank you, but they will remember you and recommend your products and services to their friends and family.

You can ensure that your partners promote this culture of excellence by your careful evaluation of your their qualifications prior to hiring him or her, and your continual training and evaluation.

We recommend that you follow up on your partner’s performance at regular intervals. Call your customer by telephone (not just email) and ask about their experience. Ask them for suggestions on how their experience could have been improved. You’ll find that most people will be more than happy to provide feedback that you can use to improve customer satisfaction.